Privacy policy

Last updated: October 8, 2026

AgroStitch (“AgroStitch,” “we,” “us,” “our”) respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit AgroStitch.ca, make a purchase, request a quote, upload a logo, subscribe to communications or contact us.

1. Who is responsible for your information?

Operating entity: [FULL LEGAL BUSINESS NAME]
Address: [FULL MAILING ADDRESS]
Person responsible for the protection of personal information: [NAME OR TITLE]
Privacy email: [PRIVACY EMAIL]

2. Information we collect

Depending on how you interact with us, we may collect:

identity and contact details: name, email, phone number, billing and shipping addresses;
order and transaction information: products, sizes, colours, quantities, prices, history, payment status and delivery information;
payment information: information needed to process payment is collected by Shopify and our payment providers; AgroStitch generally does not receive your full card number;
account and preferences: account credentials, language, marketing preferences and consent records;
personalization and corporate requests: business name, position, project details, quantity, timeline, logo files, artwork, comments and approvals;
customer service information: messages, calls, return requests, photos and other materials you provide;
technical information: IP address, device, browser, viewed pages, interactions, cookie identifiers and security or fraud-prevention data;
marketing and analytics information: visit source, campaigns, email interactions and advertising preferences, based on your choices and the tools enabled.

Do not include unnecessary personal information in a logo file or free-text field.

3. How we use it

We use personal information as reasonably necessary to:

process, produce, personalize, ship and support orders;
prepare quotes and manage corporate relationships;
process payments, returns, refunds and service requests;
create and administer customer accounts;
send transactional information or answer questions;
prevent fraud, protect the store and enforce our terms;
meet accounting, tax, legal and regulatory requirements;
improve the store, understand its use and measure our services;
send promotional communications where permitted by law and with any required consent.

Where we rely on consent, you may withdraw it for future use, subject to legal or contractual limits. Withdrawal does not affect processing that was already lawful and may prevent us from providing a requested service.

4. Who receives information

We limit disclosure to what is reasonably necessary. Recipients may include:

Shopify, which hosts the store and supports e-commerce;
payment and fraud-prevention providers;
carriers, shipping-label providers and logistics partners;
workshops, suppliers or production and embroidery partners required for an order;
form, file-storage, email, newsletter, customer-service and hosting providers;
analytics or advertising services [NAME TOOLS ACTUALLY ENABLED], based on your consent choices;
professional advisers, insurers and auditors;
authorities or other parties where required by law, court order or the protection of our rights;
a party to an actual or proposed business transaction, with appropriate safeguards.

We do not sell personal information for payment. Some laws define “sale” or advertising “sharing” more broadly; [CONFIRM ADVERTISING TOOLS AND ADD ANY REQUIRED OPT-OUT MECHANISM].

5. Shopify and external services

Our store is powered by Shopify. Shopify processes information to provide its platform and may act as a service provider or, in some contexts, for purposes described in its own privacy notices. Payment services, apps and integrations may have their own practices. Please review their relevant notices.

[ADD THE LIST OF APPS THAT RECEIVE CUSTOMER DATA: FORM 1156456, NEWSLETTER, ANALYTICS, REVIEWS, ETC.]

6. Transfers outside Quebec or Canada

Some providers may process or store information in other provinces or countries. Their laws may permit access by local authorities. Before a disclosure or transfer where required, we assess relevant factors and establish appropriate contractual, organizational or technical safeguards.

7. Cookies and similar technologies

The store uses cookies that are essential for the cart, security, checkout, preferences and site operation. With any required consent, optional cookies may support analytics, personalization or advertising.

You can use the cookie banner or preference tool [CONFIRM LINK OR TOOL NAME] and adjust your browser settings. Blocking essential cookies may prevent certain features from working. See the [COOKIE POLICY / ADD DETAILED SECTION] for the current list.

8. Commercial communications

We send promotional email or messages in accordance with applicable requirements. You can unsubscribe through the link in each message or by emailing info@agrostitch.ca. You will continue to receive communications required for an order or ongoing relationship.

9. Retention

We retain information only for as long as reasonably necessary for the purposes described, legal obligations and the management of claims. Criteria include the nature and sensitivity of the information, risk, active relationship, and tax or legal periods.

Confirm and apply the following schedule:

order and billing records: [X YEARS];
corporate inquiries without an order: [X MONTHS / YEARS];
logo files and artwork: [X MONTHS / YEARS AFTER LAST ORDER];
newsletter data: until consent is withdrawn, followed by minimal retention of suppression evidence;
technical and analytics data: [X MONTHS].

At the end of the retention period, information is securely destroyed, anonymized or made inaccessible unless further retention is required.

10. Security and incidents

We use administrative, technical and physical safeguards proportionate to the sensitivity of the information. No system is perfectly secure. If an incident occurs, we will take reasonable steps to reduce risks and provide any legally required notices and reports.

11. Your rights and choices

Depending on where you live and applicable law, you may be entitled to request:

access to personal information we hold about you;
correction of inaccurate or incomplete information;
withdrawal of consent for future use;
information about use, disclosure and retention;
cessation of dissemination, de-indexing or re-indexing in circumstances provided by law;
release of certain computerized information in a structured, commonly used technological format, where applicable;
review of a decision based exclusively on automated processing, if applicable.

To exercise a right, email [PRIVACY EMAIL]. We may verify your identity. Legal exceptions may apply. You may also complain to the appropriate authority, including Quebec's Commission d'accès à l'information or the Office of the Privacy Commissioner of Canada, as applicable.

Automated decisions: [CONFIRM WHETHER ANY DECISION IS BASED EXCLUSIVELY ON AUTOMATED PROCESSING. DESCRIBE THE PROCESS, FACTORS AND RIGHT TO SUBMIT OBSERVATIONS, IF APPLICABLE.] Payment or fraud-prevention providers may use automated signals within their services.

12. Minors

The store is not directed to children under [14 / CONFIRM AGE BASED ON AUDIENCE AND APPLICABLE REQUIREMENTS], and we do not knowingly seek their information without required consent. A parent or guardian may contact us if they believe a child submitted information.

13. External links

Our site may link to services we do not control. Their practices are governed by their own policies.

14. Changes

We may update this policy to reflect our practices or applicable requirements. We will change the “last updated” date and provide additional notice where required.

15. Contact us

Privacy questions, requests or complaints:
[PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION]
[LEGAL BUSINESS NAME]
[MAILING ADDRESS]
[PRIVACY EMAIL]
[PHONE, IF APPLICABLE]